![]() ![]() Clean the Charging Port: If you notice any debris or dust in the charging port, use a can of compressed air or a soft brush with 90% rubbing alcohol to carefully clean it.If it does, the original cable or adapter may be faulty and require replacement. Connect the alternate cable to your device and plug it into a power source to check if it charges. Test with a Different Charging Cable and Adapter: Borrow or acquire a different charging cable and adapter that is compatible with your Chromebook.Inspect the Device's Charging Port: Examine the charging port on your Chromebook for any physical damage, debris, or bent pins that may be obstructing the charging process.Follow these steps to troubleshoot the charging port and cable. If your Acer Chromebook is not charging despite having proper connection to the charging port, then there may be an issue with the charging port or the cable might be causing the issue. You will need to follow the specific instructions for replacing the battery for your specific device. Replace the battery: If the battery does not charge or hold a charge even after trying the above steps, it may need to be replaced.Specific battery health will be given as soon as the command is entered, but additional information will be given as soon as the test is completed. If no test length amount is entered then the default test length of 300 seconds will be used. The test length being measured in seconds. From your Chromebook's desktop press Ctrl + Alt + T at the same time.An in-depth guide for checking your Chromebook's battery health with CROSH can be found here, but the process has been detailed below. If you’ve had your Chromebook for a couple years, there’s a good chance the battery might be experiencing issues. Check the battery's health and if needed replace it.This process can help recalibrate the battery. Drain the battery completely by using the Chromebook until it shuts down, then connect it to the charger and allow it to charge fully. Calibrate the battery: Occasionally, the battery calibration might be off, leading to charging issues.Afterward, try charging the Chromebook again. Insert a paperclip or a similar tool into the pinhole and press gently to reset the battery. Reset the battery: Some Acer Chromebooks have a small pinhole reset button on the bottom or side of the device.If it does not, the battery might be completely drained or faulty. Then, check if the charging indicator light shows that the device is charging. Check battery level: Connect your Chromebook to the charger and wait for at least 15 minutes.Follow these steps to troubleshoot battery-related problems. If your Acer Chromebook is not charging, there might be an issue with the battery. If the above steps do not resolve the issue, proceed to the more detailed troubleshooting steps below. Release the power button, reconnect the charger, and check if the device starts charging. Perform a Hard Reset: Perform a hard reset by disconnecting the charger from your Chromebook, then press and hold the power button for at least 10 seconds.It indicates whether the device is receiving power or charging. Verify Charging Indicator: When you connect your Chromebook to power, check if the charging indicator light (if available) illuminates or changes color.Plug your Chromebook into a different outlet to rule out any issues with the original power source. Try a Different Power Outlet: Sometimes, the power outlet itself may be faulty.If you notice any damage, try using a different charging cable or adapter that is compatible with your Chromebook. Examine the charging cable and adapter for any visible damage or frayed wires. Inspect the Charging Cable and Adapter. ![]() Verify that the charging cable is securely plugged into both the device and a functioning power outlet. Ensure that your Acer Chromebook is properly connected to the included charging adapter. Before you do any significant repairs to your device, please check the following. Often it is easy to forget the troubleshooting basics during times of frustration. ![]()
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